A Challenging And Rewarding Opportunity At...

SAMIR BASTOLA ________________________________________ Unit 2/38-40, Premier Street, Kogarah, NSW, 2217 Ph: 0416915511 Email: bastolasameer@gmail.com Objective Seeking a challenging and rewarding opportunity in Telecommunications/ Customer Services /IT Sectors/ Software and Hardware programming/ Management which is inline with my experience academic background and which effectively utilizes my excellent analytical and technical skills. Career Profile Highly energetic, passionate and diligent individual with a dynamic work experience of more than 5 years,†¦show more content†¦Professional Experience Manager-Service Delivery and Assurance From Dec 2010 – June 2013 Broadlink Network and Communication Pvt. Ltd., Sanepa, Nepal ï  ¶ Managing the customer support team ï  ¶ Managing and strengthening the process flow of the customer support ï  ¶ Handling the most escalated customer issues and providing the solution ï  ¶ Management of IT service Delivery team including responsibility of helpdesk ï  ¶ Effectively Monitoring, controlling and support service delivery by ensuring the systems and process flow compliance ï  ¶ Reporting on regular basis with analysis on the customer details to supervisor and top level management. ï  ¶ Influencer in system management, network expansion, sales and marketing as well as product planning. Job responsibilities: †¢ Handling the Customer care and ensuring the Customer satisfaction via follow ups and feedbacks †¢ Maintaining the smooth operation of online helpdesk system and customer support †¢ Monitoring the systems and process compliance by customer care staffs †¢ Report generation on timely basis †¢ Analyzing the outcome of data and recommending the strategy †¢ Escalating the customer issues and providing the solutions †¢ Management of IT service delivery †¢ Active coordination with Technical dept, system Dept. and tech support team to provide the